j111's Privacy Policy — Your Data Is Our Responsibility

j111 (referred to as "we", "our", or "the platform") is a trusted online gaming service in Bangladesh. We believe that protecting the privacy of our users' personal information is a fundamental responsibility. This Privacy Policy ("Policy") explains how j111 collects, uses, stores, and protects your information.

By using our website and services, you are agreeing to the terms of this Policy. If you disagree with any part of this Policy, please stop using our services and contact us. This Policy complements our Terms and Conditions — one does not replace the other.

j111 provides services only to individuals aged 21 and above. If a minor has registered on our platform, we are committed to deleting that information immediately.

j111 may collect the following categories of information to operate its services properly:

2.1 Information You Provide Directly

• Full name, date of birth, and national identity details (for age verification)
• Email address and mobile number
• Payment information — such as bKash, Nagad, Rocket, Upay, or bank account details (for processing transactions)
• Account login credentials (username and password)
• Any information or messages you provide when contacting support

2.2 Automatically Collected Information

• IP address, browser type and version, operating system
• Device identification details (device ID, model)
• Time of visit, page browsing patterns, and session duration
• Information obtained through cookies and similar tracking technologies
• Log file data used to improve service quality

2.3 Information Received from Third Parties

• Transaction verification information from payment gateway providers
• Information from approved third parties for fraud prevention and identity verification

j111 uses collected information only for legitimate purposes. The main reasons for using information are as follows:

• Account Management: To create, manage, and verify your account.
• Service Delivery: To operate gaming, betting, and related features without interruption.
• Financial Transactions: To complete deposit and withdrawal processes and maintain transaction records.
• Identity Verification and Age Confirmation: To ensure a safe environment in compliance with applicable regulations.
• Security and Fraud Prevention: To detect and prevent unauthorized access, fraud, and other harmful activities.
• Customer Support: To respond to your complaints, questions, or requests and resolve issues.
• Relevant Communications: To notify you of important account-related updates, security alerts, or policy changes.
• Service Improvement: To analyze user experience and improve the platform.
• Responsible Gaming: To identify signs of excessive gaming and provide timely support.

We will not use your information beyond the purposes listed above, and we will not sell it to advertising third parties without your consent.

j111 never sells, rents, or otherwise transfers your personal information to unauthorized third parties. However, information may be shared in the following limited circumstances:

4.1 Service Provider Partners

We work with trusted third-party partners for payment processing (bKash, Nagad, Rocket, Upay, bank transfers), technology infrastructure, and game software supply. These partners receive only the information necessary to provide their specific services and are also bound by confidentiality agreements.

4.2 Legal Obligations

We may be required to disclose information to comply with a court order, a valid government request, or applicable law. In such cases, we will always provide only the minimum information necessary to meet the legal requirement.

4.3 Security Protection

Information may be shared with relevant authorities or verification agencies to detect and prevent fraud, money laundering, or other illegal activities.

4.4 Business Transfers

In the event of a merger, acquisition, or asset transfer, user information may be transferred. However, the new party will be required to provide protection equivalent to this Policy.

The j111 website uses cookies and similar technologies to improve your browsing experience. Cookies are small text files stored in your browser or on your device.

5.1 Types of Cookies

• Essential Cookies: To ensure the core functionality of the platform, such as maintaining login sessions. Disabling these may cause the service to not work properly.
• Functionality Cookies: To remember your preferences and settings, such as language preference.
• Analytics Cookies: To monitor website usage and collect anonymous statistics for improving service quality.
• Security Cookies: To detect and prevent fraud.

5.2 Cookie Controls

You can disable or delete cookies by changing your browser settings. However, this may limit some features of the website. The method for managing cookies varies by browser — these options are generally found in the browser's "Settings" or "Privacy" menu.

j111 takes industry-standard technical and organizational measures to protect your information. Our security framework includes:

• SSL/TLS Encryption: All data exchanged between your browser and our servers is transmitted through encrypted channels.
• Access Controls: Only authorized staff have access to necessary data, and all access is logged.
• Password Protection: Your password is never stored in plain form — only an encrypted hash is stored.
• Regular Security Reviews: Our systems undergo regular security audits and vulnerability assessments.
• Data Backups: Regular secure backups are maintained to prevent data loss.

However, transmitting information over the internet or storing it electronically is not completely secure. While we strive for the highest level of protection, we cannot guarantee absolute security. If we become aware of a security breach, we will act promptly in accordance with applicable regulations and notify affected users.

j111 retains your personal information only for as long as necessary to provide services, fulfill legal obligations, and serve legitimate business purposes.

• Active Accounts: All relevant information is retained while the account remains active.
• Closed Accounts: Certain information may be retained for a defined period after account closure to meet legal and regulatory requirements.
• Financial Transaction Records: May be retained for an extended period as required by law.
• Support Communications: May be kept on record even after a complaint is resolved.

When information is no longer needed or the retention period has ended, we securely delete or anonymize it.

j111 operates its services exclusively for individuals aged 21 and above. We do not knowingly collect any information from minors.

We have age verification measures in place during the registration process. If we suspect that a minor has created an account, we will:

• Suspend that account immediately.
• Promptly delete all associated personal information.
• Notify the appropriate authorities if necessary.

We urge parents and guardians — please monitor your child's internet use, and if you believe a minor is using our platform, contact us immediately.

j111 primarily serves the Bangladesh market, and your information is mainly stored in Bangladesh or on secure server infrastructure. However, in some cases, information may be processed internationally due to technology infrastructure or service providers.

Wherever information is processed, we ensure that the protection standards described in this Policy are maintained and that all relevant parties are bound by confidentiality agreements.

j111 reserves the right to modify or update this Privacy Policy at any time. When changes are made:

• The updated version will be published on this page.
• Users will be notified of significant changes via email or through the platform.
• Continued use of the service after changes will be considered acceptance of the revised Policy.

We therefore recommend reviewing this page regularly so that you stay informed about the latest Policy.

For any questions or concerns about this Privacy Policy, or to exercise your rights regarding your information, please contact us:

• Email: [email protected]
• Live Chat: Available 24/7 on our website
• Language: Support is available in both Bengali and English

We take all privacy-related requests and complaints seriously and work to resolve them promptly. Your trust in j111 is the foundation of our service.